Return Policy - Online Sales (Only)
WHEN CAN YOU RETURN YOUR BOARD?
Any time you order a surfboard from JS online, you have a 30-day period from the day of delivery to make sure that board is right for you before use.
As long as the board is in “as new” condition, you can return it to us free of charge and we’ll exchange it! This means completely unridden, no wax, no grip, no dings, no extra stickers etc.
Consider it an extra invitation for whatever JS you order to pass the test once you feel it in person - the crucial under arm assessment of its rails, outline, and anything else you might want to be 100% certain it’s the board for you.
For example, if something’s not quite what you were expecting once received, send it back to us and we’ll exchange it for a different board as soon as your request is in stock.
All you have to do is follow the steps detailed below – “Return Instructions”.
WHEN CAN YOU NOT RETURN YOUR BOARD?
Once the board is waxed up and ready to take out into the ocean, it’s yours, no return.
Please carefully assess your product choice before applying grips, wax, or any other accessories, as we will only accept returns of a board in “as new” condition.
If your JS weapon is purchased through any other outlet, you will need to review that outlet’s return policy as those terms will govern your rights.
RETURNING APPAREL
To qualify for a merchandise refund, items must be returned in original, unused condition, in original packaging and tags attached. You must also return any free promotional items you received with your original order.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. We will assess a warranty claim in accordance with your legal rights, upon receipt of a proof of purchase and inspection of the good. It is a condition of sale that goods are not resold for commercial purposes and that goods are returned to the country from which they were purchased.
All eligible items returned for refund must be returned in the original condition with tags attached (unless faulty). Any packaged goods must be returned with the packaging in its original condition or may not be accepted (unless faulty). Please ensure all returned clothing items are free from marks, stains and rips as they may not be accepted for return if received damaged (unless faulty).
Please note that NO Returns or Exchanges can be made in person at the warehouse. Please contact info@jsindustries.com
Please note that if you are wanting to exchange or return boxed goods, they must be returned to jsindustries.com in the original unmarked packaging and in good condition. If the items are being posted back, please ensure you pack them inside a satchel & do not attach anything to the outside of the original packaging. Should the packaging be marked or in unsatisfactory condition there may be a chance that we will not exchange or refund the goods.
Australian returns address:
8/64 Ourimbah Road
Tweed Heads NSW 2485
Australia
If you have any further questions, please contact customer service on:
Email: info@jsindustries.com
Phone: +61 7 5599 3003
ESTIMATED SHIPPING TIMES
Australia & USA - exchanged boards will be sent as soon as possible depending on stock availability. Once in stock, it will ship to you within 3-5 business days!
TERMS – RETURN POLICY
• Any JS surfboard ordered online in Australia or the USA from jsindustries.com is eligible. All other means of purchase are not.
• This return policy is for a period of 30 days from the date of delivery. If that period has expired since you received your board, unfortunately you can not exchange.
• Incorrectly chosen boards may be exchanged for a different board. If you believe that the board is faulty (before or after use), that is a different question and the board will be assessed by the JS production team as a separate matter.
RETURN INSTRUCTIONS
To return an unused “as new” product, please email JS Industries at info@jsindustries.com for shipping details. Please provide the following details:
• Full name and address;
• Preferred method of contact and contact details;
• Proof of purchase (i.e. copy of receipt/order);
• Order & board number;
• A photo of the board you wish to exchange; and Specifications of the “new” board you would like to be delivered to you.
• Boards must be repacked using the box and bubble wrap it was originally shipped in.
• JS will then organise for the board to be returned to us, and your new board to be delivered (once we confirm the condition of the returned board upon its receipt).
